Your Opinion Matters
At Najm, every process, system and solution revolves around the customer experience and we would like to hear from you. Your feedback helps us learn what works for our customers and improve what doesn’t. So, thank you for taking the time to leave a comment.
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What our customers are saying
Customer service
Excellent customer service
Response from Najm
Thanks for your feedback.
Great website experience
I was looking for information on my Najm Voyager card and found the website to be extremely easy to navigate.
Response from Najm
We’re glad all of your questions were answered!
Use of customer care 24/7 number
Calling the 24/7 number to ask for help only causes more annoyance and frustration because you are dealing with a machine that cannot possibly think for its self when there is a need for common sense, there should be a number where you talk directly to a customer care representative who is a human being.
Response from Najm
Hi Malak,
Thanks for your feedback. We understand your frustration with the IVR options and want to let you know that you can press ‘9’ to speak to a person.
Tremendous benefits
Due to tremendous benefits such as quick cash and balance transfer with low interest rates, I would recommend Najm cards.
Response from Najm
We’re glad you’re enjoying all of our features, Lance!
Easy to approach and solution oriented
i like customer service of najm, easy to approach and solution oriented. good offers on Najm card. satisfied with Najm card.
Response from Najm
This makes us happy!
App Experience
Please ease your process for activation and registration for your app.
Response from Najm
Thanks, Mohaned. We are continuously working to improve our digital platforms!
More services in the free for life
Provide a little more services in the free for life card such as lounge service in airport
Response from Najm
Thanks for your feedback, we will take it into consideration!
Good offers
Good offers from travel to groceries, I mean all the market in variety of items.
Satisfied by the way najm call center handle customer calls
I was really satisfied by the way najm call center employees handle customer calls and respond to the queries in a professional manner
Response from Najm
We are thrilled that you are so satisfied with out service!
Good and excellent service.
Good and excellent service. More specifically, Ms. Katherine with whom I dealt with was most kind enough to answer all my queries and suggest a suitable card for me.
Response from Najm
Thank you for your feedback about the service you received!
The best and most friendly call centre staff,
The best and most friendly call centre staff, they are very helpful and supportive, plus the facilities I can get when using Najm card
Response from Najm
We’re happy to hear about your positive experience, Mohamad!
Best Credit Card
Best credit card with good cash back points and also attractive promotions time to time.
Response from Najm
Thank you Walter!
