Dubai Service Excellence SchemeAwards and Accolades
Majid Al Futtaim’s financial services and cinema arm award receive Best Performance Service Outlet.
Dubai, UAE, September, 26, 2016: Majid Al Futtaim, the leading shopping mall, retail and leisure pioneer across the Middle East and North Africa, has announced today that its cinema arm, Majid Al Futtaim Cinemas and its financial services arm, Majid Al Futtaim Finance have once again scooped two awards at the Dubai Service Excellence Scheme organized by the Department of Economic Development.
Majid Al Futtaim Cinema and Majid Al Futtaim Finance were both recognized for their commitment to creating great moments for their customers at a ceremony held last week. After outperforming all companies in the category, Majid Al Futtaim Finance received the Best Service Performance Brand award in the Contact Center category for the second year in a row for its leading customer service standards.
Commenting on the recognition, Rasool Hujair, Chief Executive Officer at Majid Al Futtaim – Finance said: “It is a real honour receiving this award for two consecutive years, we take great pride in putting the customer at the center of everything that we do. Service excellence is a top-most priority for us and recognition for our standards is a testament of how important it is for us to always think customer.”
Cameron Mitchell, Chief Executive Officer at Majid Al Futtaim Cinemas – VOX Cinemas, said: “Receiving the award for Best Service Performance Brand is a true honour for our business, reinforcing our ongoing dedication to the consumer. Over the years we have continued to listen to our customers’ trends, preferences and needs by investing significantly to deliver world-class entertainment and service standards across our VOX Cinema outlets in the Middle East and North Africa. As one of the industry’s leading players we have every intention of continuing our efforts in creating great moments and customer-focused premium cinema experiences in the region.”
These awards build on the recognitions that Majid Al Futtaim has received over the years for its customer experience leadership including accolades for Majid Al Futtaim Finance for Best Service Performance Outlet in 2014 and 2015 and Business Excellence Award for Service Excellence for two consecutive years from the Department of Economic Development (DED). In 2015, Majid Al Futtaim Leisure & Entertainment also won the Best Service Performance Brand for its Ski Dubai destination.