Najm’s reloadable prepaid cards have been discontinued. This includes the Najm Load n Travel, Najm Load n Shop and Najm Carrefour Prepaid cards.
In order to have your balance transferred to a Najm Visa Gift Card, please send an email to email@example.com with the following information:
Subject line: Reloadable Product Closure_ Unclaimed balance transfer request deadline 30th October 2020
In the body:
- Your registered name
- Your registered email address
- Your registered Mobile number
- Your Card reference number (barcode number on the back of card)
Please note, the refund process will take at least 10 working days and will be delivered via courier for which there will be AED 15 courier fee applicable, which will be deducted from the available balance. Due to the current COVID situation, courier is the only means for card collection.
The balance transfer from your reloadable card to a gift card is only valid until 30th October 2020, hence please ensure to submit your request before 30th October 2020 to avoid losing this remaining balance.