Report Lost or Stolen Credit Card

If you are a Najm Card Holder

To report a lost or stolen card please call the following numbers

  • 600 57 NAJM (6256) from within the UAE
  • +971 4 293 5811 from outside the UAE

Your card will immediately be blocked and a replacement card will be issued and couriered to you within 3 working days

If you are prepaid card holder

To report the lost card

  • Lost or stolen prepaid gift cards can only be replaced if you have already registered on
  • Call +971 4 293 5814 to get your card replaced
Apply online