HomeAbout NajmAccess Phone Banking

Access Phone Banking

Convenient and Secure Access to Your Account

Features & Benefits

Access your account in an instant with our Phone Banking service
Our Phone Banking service is designed to help you access all your most important account information through a few short clicks

Key services available through our Phone Banking service

  • Check your account balances easily
  • Activate your credit card in a few seconds
  • Check your Card Reward Points

With features as great as these, we’re sure you’ll spend less time on the phone and more time creating great moments!

Useful Shortcuts

Language Selection

  • Arabic
  • English

Customer Selection

  • Najm phone support customer services
  • You will be asked to enter your 16- digit credit card number & TPIN (Telephone PIN) after which various service options will be played.
Account Balance
Step 1 Step 2 Step 3
Select Option 1 for Najm Cashback, Option 2 for Voyager Select Option 4 & enter your card number and TPIN (Telephone PIN) Balance will be automatically played for the selected account
Last 5 Transactions
Step 1 Step 2 Step 3 Step 4 Step 5
Select Option 1 for Najm Cashback, Option 2 for Voyager Select Option 4 & enter your card number and TPIN Select Option 1 for balance & statement details Select Option 4
for the last 5
transactions		 Last 5 transactions for the selected account will be played
For available and outstanding balance (as on current date)
Step 1 Step 2 Step 3 Step 4 Step 5
Select Option 1 for Najm Cashback, Option 2 for Voyager Select Option 4 & enter your card number and TPIN Select Option 1 for balance & statement details Select
Option 1		 The available and outstanding balances for the selected account will be played
Last statement details (Total due, min due, payment due date)
Step 1 Step 2 Step 3 Step 4 Step 5
Select Option 1 for Najm Cashback, Option 2 for Voyager Select Option 4 & enter your card number and TPIN Select Option 1 for balance & statement details Select
Option 3		 Total due, min due, and payment due date for the selected account will be played
Voyager by Najm credit card rewards points
Step 1 Step 2 Step 3 Step 4 Step 5
Select Option 2 for Voyager Select Option 4 & enter your card number and TPIN Select Option 2 to enquire about reward points Select Option 1 for Rewards earned Your reward points for the selected account will be played
Voyager Travel Assistance
Step 1 Step 2 Step 3 Step 4
Select Option 2 for Voyager Select Option 5 for travel assistance options Listen carefully to all the options available Select an Option based on your requirements
To report a lost or stolen card
Step 1 Step 2 Step 3
Select Option 1 for Najm Cashback, Option 2 for Voyager Select Option 2 to report a lost or stolen card You will be transferred to a Customer Care Representative who will be able to block your card and arrange for a replacement card
To activate your card via SMS
Step 1
SMS “ACT<space>last 6 digits of your card number<space>4 digit PIN(Personal Identification Number)” of your choice to 3135
Example: ACT 123456 7523
To activate your card via our Phone Banking service
Step 1 Step 2 Step 3
Select Option 1 for Najm Cashback, Option 2 for Voyager Select Option 1 & enter your card number You will be transferred to a Customer Care Representative who will assist you with completing the activation process
To find out where you can pay your credit card bill
Step 1 Step 2 Step 3 Step 4
Select Option 1 for Najm Cashback, Option 2 for Voyager Select Option 6 for payment options Select the option number of the payments option you would like to know more about Payment options will be played based on your selection
PIN reset
Step 1 Step 2 Step 3 Step 4
Select Option 1 for Najm Cashback, Option 2 for Voyager Select Option 4 & enter your card number and TPIN Select Option 4 to change your card ATM PIN You will be transferred to a Customer Care Representative who will assist you with completing the process

MyNajm, the mobile banking app from Najm is created to offer you fast, convenient and useful on-the-go banking services.

With the MyNajm secure mobile banking app, you can experience a host of features and benefits including:

  • View your credit card limits, outstanding balances, next payment due date and other useful information
  • View transaction history
  • Apply for a credit limit increase, balance transfer, Loan on Phone, card upgrade and more
  • Activate 0% Easy Payment Plans
  • Get information about the latest campaigns and product promotions
  • Use our in-app interactive map to locate nearest card payment locations
  • And much more…
Convenience
Safety & Security
General