Call Centre

In light of the current COVID19 outbreak and with the health of our teams and our community in mind, effective 1st July ’21, we have reduced the hours of our call center services which will be open from “9AM to 6PM, seven days a week. In addition, you may also send an email for assistance to najm.customerservice@maf.co.ae“.

In addition, you may click on the link below for all Najm Card Account related inquires accessible 24/7 from any mobile/web browser.

https://www.najm.ae/account-enquiry/

We hope you are finding it easier to connect with us via phone. At the click of a button and without having to speak to a representative, you will be able to access multiple services including requesting for your e-statement, getting updated on your last transactions and more.

Instant Recognition

You no longer need to enter your full credit card number to get assistance as our new feature will recognize you when you call from your registered mobile number.

Single PIN for all Services

For a hassle-free experience, do all your transactions and telephone banking using a single PIN.

Speak to a Representative

Have a Customer Care Representative talk to you directly without going through the entire list of telephone menu options.

3-Month Statement

Request for a statement of your transactions over the last three months via email.

Instant Transaction Details

Stay up-to-date with your transactions and easily check where your card was last used.